Privacy Policy

1. Personal data controller

Personal data controller is Etrips d.o.o., Mala ulica 8, 1000 Ljubljana, e-mail: info@etrips.info.
We are aware of the importance of protecting your personal information and we respect your privacy that is why we are committed to protecting and safeguarding any personal information you give us. We value your trust and we guarantee security and confidentiality when using and processing your personal information.
We collect, use and process personal data in accordance with the Personal Data Protection Act (ZVOP-1-UPB1, Ur. l. RS, No. 94/2007) and the General Data Protection Act (GDPR).

2. Personal data protection

When processing and handling your personal information, we will comply with applicable national data protection laws and the General Data Protection Act (GDPR). To protect personal information we use organizational, technical and other appropriate procedures and measures to prevent unauthorized access or destruction of information, their alteration or loss, and unauthorized processing. When processing your personal information obtained through consent, contract or legitimate interest, our contractual suppliers (e.g. web hosting service, contract partners in campaigns, postal service providers, IT service providers...), who act in accordance with our instructions and who are not permitted to share your personal information for any other purpose or personal use.

Without your consent, information will not be shared with third parties that are not our contractual suppliers or partners, nor will be sold or in any other way be used for purposes that do not comply with the bellow described purposes of processing the personal information and regulations on the field of personal information protection.

3. Ensuring the rights of an individual when processing personal data

We ensure you the right:

  • to access your personal data that we process and information related to their processing,
  • to correct and amend inaccurate information regarding your personal data,
  • to request the permanent or temporary termination of use of your personal information (processing restriction); for example, you do not want the information to be deleted and instead you require a restriction on their use,
  • to delete your personal information: if you revoke your consent for processing, we will delete your personal information without undue delay (right to forget),
  • of data transferability: provided personal information you can request in a structured, widely used and machine-readable form. When technically feasible, you have the right to transfer the personal information directly to another controller,
  • to be informed if your personal information is stolen or lost.
When the processing is based on consent, consent can be revoked at any time by informing us about the termination of your consent via e-mail or regular mail. You also have the right to file a complaint with the Information Commissioner of the Republic of Slovenia, if you believe that the processing of your personal information violated any part of the General Data Protection Act (GDPR) or of the applicable Personal Data Protection Act. Your request, complaint or objection regarding any of the abovementioned rights can be sent to our address Etrips d.o.o., Mala ulica 8, 1000 Ljubljana or by e-mail to info@etrips.info.

4. Exclusion of liability

Etrips d.o.o. is not responsible for the accuracy of the information entered by users and partners, and is not liable for any damages that may arise because of incorrect, incomplete or inaccurate information entered upon booking or later.

5. Detailed provisions on the scope, purpose and storage of personal data

5.1 Users

When users browse through the web pages www.etrips.info or other tools of the Etrips platform, you are anonymous, we do not collect personal information. We collect your personal information from the moment you submit a reservation or inquiry request.

5.1.1 The scope of personal information we collect

  1. First name and surname, E-mail address, telephone number, optional address with street name and house number, postcode, town or city and country and title (Mrs., Ms., Mr., Dr.);
  2. Credit card details (credit card number, type, cardholder name, expiration date and security code);
  3. Information about the guest's stay, including the date of arrival and departure, with specific requirements and preferences regarding services (including room or service preferences and other services used).

5.1.2 The purpose of collecting

  1. Online Booking: We use your personal information in order to transfer information about your reservation or inquiry to the Accommodation provider with whom you made the reservation and send you a reservation certificate on behalf of the Accommodation provider.
  2. Customer service: We use your personal information to provide customer support.
  3. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you haven't finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us because it allows us to improve our website based on your opinion.
  4. Analytics, improvements and research: We use personal information for marketing research and analysis. We can hire a third party for these procedures. The research results we may share or disclose, also to third parties, anonymously and in merged form. We use your personal information for analytical purposes in order to improve our services and user experience, as well as the functionality and quality of our online travel services.
  5. Legal purposes and compliance with laws: in some cases, we use provided information that may include personal data, to deal with and resolve legal disputes or complaints, for regulatory inquiries and compliance with laws or for the implementation of agreements, ensuring compliance with legal requirements by law enforcement agencies, as required by law.

5.1.3 Legal basis

The processing of personal data in accordance with sub-points a. and b. referred to in point 5.1.2 is based on the legal basis of the fulfillment of the contractual obligations. If users use our services of providing online bookings and inquires, we will use your information to fulfill our duty, which includes capture, transmit, process and display data and information on computers, tablets and smart phones with a purose to transfer information about your reservation or inquiry to the Accommodation provider with whom you made the reservation in accordance with our contract with you.

The legal basis for the other sub-points referred to in point 5.1.2 is our legitimate interest, such as ensuring the best content of the website, e-mails, the improvement and promotion of new products, services and content on our website, as well as for administrative and legal purposes.

If users do not want us to use their contact information for collecting reviews, they can notify us by e-mail or postal address.

The individual user is managed by its own identification number, which is intended for his identification in connection with the fulfillment of the contract.

5.1.4 The retention period

We will keep your personal information for at least 1 year after the termination of our contractual obligations.

5.2 Partners

Business partner personal information collected by Etrips d.o.o. depends on the type of our mutual business relationship and cooperation. Business partners personal information we collect from the moment of their registration in the Etrips platform. It is not predetermined that all collected data are considered personal data, as they may relate to the company and not to the individual, which depends on the situation of each individual business partner.

5.2.1 The scope of personal information we collect about business partners

  1. Partner's contact details such as the official business name, electronic and physical address, telephone number, name and surname of the person responsible;
  2. Partner's financial information such as the bank account number and VAT number;
  3. As part of the registration process, Etrips d.o.o. may request partners (or person responsible) to submit a copy of the identity card or passport, photo, video or other relevant information to verify partner's authenticity.

5.2.2 The purpose of collecting

  1. Etrips d.o.o. uses the information about the partner to create a user account, to register the partner in the Etrips platform and to implement a contractual relationship.
  2. Information about the partner referred to in point a) we use to assist partners with support services such as responding to business partner’s requests, questions and concerns.
  3. We use partner information for marketing activities and other communications with our partner. Etrips d.o.o. may e-mail partner a reminder to continue with the entry after registration or other partner procedure with intent to carry on with a process before having to fill in all the entered details again from scratch. Etrips d.o.o. may also invite its business partners to events (workshops or similar) for which it believes that may be of interest to them. Etrips d.o.o. uses personal information, such as contact details, also to inform the partner about system / product updates, to send newsletters about the Etrips platform, services and other offers for which Etrips d.o.o. believes that may be of interest to its business partners. When Etrips d.o.o. uses personal information for direct marketing messages in electronic form, the message also includes a link to unsubscribe which partner can use to stop receiving messages in the future.
  4. Etrips d.o.o. can offer its partners different options to communicate with the guests. Business partners can contact Etrips d.o.o. with the purpose of providing information or asking questions about the guest’s reservations, wherein Etrips d.o.o. will always have an access to this communication. Tour As d.o.o. receives and stores communications within.
  5. Etrips d.o.o. uses provided information, which may include personal data, to perform research and analysis. By doing this, we are trying to improve our services and user experience; this information can also be used for testing, troubleshooting and improving the functionality and quality of the Etrips platform.
  6. Information, which may include personal data, we use for the detection and prevention of fraud and other illegal or unwanted activities. This could be the information provided by partner to Etrips d.o.o. for verification purposes as part of the registration process, for automatically collected personal data or for data received from third parties (including guests). If necessary, Etrips d.o.o. uses personal data to enable law enforcement. For this purpose, personal data may be shared with law enforcement or external consultants. Etrips d.o.o. may use personal data for risk assessment and for security purposes, including verifying the authenticity of users.
  7. In some cases provided information which may include personal data we must use to deal with and to resolve legal disputes or complaints, regulatory investigations and compliance with laws, or to implement agreements with partners, or to resolve guest complaints in accordance with reasonable expectations.
    Please note that, in order to enable reservation, information about accommodation, including the name and address of accommodation, will be used in accordance with the »Pravili in pogoji uporabe sistema eTrips za upravljanje in trženje nastanitev«.

If we use automated procedures to deal with personal information that has a legal or significant impact on you, we will use appropriate measures to protect your rights and freedoms, including the right to human treatment.

5.2.3 Legal basis

The legal basis for the collection of personal data under sub-points a) and b) referred to in point 5.2.2 is the implementation of a contractual relationship between the Partner and Etrips d.o.o., for other sub-points referred to in point 5.2.2 the legal basis is a legitimate interest, and for sub-points f) and g) also the fulfillment of legal obligations (e.g. legal requirements of law enforcement agencies).

5.2.4 The retention period

We will keep your personal information for at least 5 years after the termination of our contractual obligations.

6. International data transfers

The transfer of personal data described in this Privacy Policy may include cross-border transfers of personal data within the European Union countries. We only provide personal information to recipients that provide an adequate level of data protection and your personal data is still protected in accordance with European standards.

7. Data Storage

We will store your information, including your personal information, as long as necessary to provide you with a service, to stay in line with applicable legislation, to resolve disputes with any participants and to carry out our business. All personal information that we store is subject to this Privacy Policy. If you have questions about the retention period for a specific type of your personal information that we are dealing with, contact us through the contacts listed at the beginning of this Privacy Policy.

8. Changes to this Privacy Policy

In the event that we make a significant change in the terms that would affect or affect the processing of personal data, we will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us. If the user or partner after the amendment of the Privacy Policy continues to use the www.etrips.info website or uses other services of Etrips platform, including the user account, it is deemed to agree with the changes. However, Etrips d.o.o. will always strive to regularly inform about any changes to this policy.

 

Last updated: 15th April 2019